Help & Support
Let's chat.
Send us detailed inquiries or issues you're encountering, and one of our support team members will respond with tailored guidance within 24 hours.
info@mycedarcreek.ioPhone
A real-time helpline where you can directly call and talk to our dedicated customer service representatives for quick and immediate assistance.
(443) 807-0381Web
Submit a ticket about your issues or inquiries, and our support team will address them in a timely and efficient manner.
More Resources
New Ticket
Loading form info...
How do I determine the Severity Level?
Sev 1
Critical level with high impact. Think, the entire warehouse is down.
Sev 2
Major level with significant impact. Think, part of the warehouse is down.
Sev 3
Minor level with low impact. Think, a throw on lane is down.
Sev 4
No impact to production or throughput.